Terms & Conditions

DELIVERY

We deliver orders using our own transport within certain post code areas. We are unable to guarantee a date for delivery, but we will give you as much information as we can about your order delivery date if requested. We endeavour to dispatch goods as quickly as possible.

Where delivery has been requested for a specific date, we will endeavour to fulfil this request, but an additional charge may be raised if required.

Drake & Macefield accepts no liability for any claim for compensation whatsoever for failing to deliver an item on a particular date or time.

GOODS

Goods listed are offered subject to availability. We will notify you if any item is not immediately in stock and when delivery could be made.

PAYMENT AND TITLE OF GOODS

Payment is required in advance for all orders unless cleared by arrangement with us in advance.

Ownership (title) of any goods will pass to the purchaser on full payment of the appropriate invoice.

DISCREPANCIES AND RETURNS

You may cancel any order for goods for any reason up to the point of dispatch and any payments made will be refunded in full within 28 days.

Where a claim of defect or damage is made, the goods may have to be returned by to us within the best before date or use by date on the product. You will be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective and/or need to be returned.

Goods to be returned must clearly show the order number, obtained from Drake & Macefield, on the package.

Please contact us by telephone on 01756 792802, or by e-mail at info@drakeandmacefield.co.uk if you wish to cancel your order and before you return any items.

If you cancel your order after it has been shipped, you are responsible for all postal and packaging charges incurred by us. Any unpaid freight charges will be deducted from your refund.

If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal.

REFUNDS

Refunds will only be made after receipt of the original goods supplied by us unless otherwise agreed by us.

SHORTAGES AND DAMAGE

When your order is delivered you MUST count the pieces you receive and look for any damage. The number of boxes/packages you should receive will be noted on the delivery note. If the number of boxes you receive does not exactly match the number of pieces on the delivery note, you MUST note the number of pieces you received on the delivery note by your signature.

In the unlikely event of a complaint, please contact Customer Services using any of the following methods:

Post:
Drake & Macefield
11 Otley Street, Skipton, North Yorkshire BD23 1DY
Tel: 01756 792802

e-mail: info@drakeandmacefield.co.uk

All complaints will be acknowledged within 5 working days.

We will make every attempt to resolve the complaint as promptly as possible and to keep you informed until the matter is resolved.